Built to close
tickets faster.
Feature overview
Ask for the right context once, then reuse what already worked. Less chasing details. Less repeat troubleshooting.
Structured ticket submission
Ask for the details support actually needs before the ticket is created. Agents never have to reply asking for more information before they can start.
Organisation-tailored forms
Different teams need different intake. Publish custom templates for common issue types so every ticket arrives complete and consistent.
Knowledge base for repeat issues
When the same issue surfaces again, Echo surfaces what solved it last time. Proven resolutions are reused, not rediscovered.
Feedback that compounds over time
Capture whether a resolution worked. Build clearer signals on recurring problems and understand exactly where resolution time is being lost.
Multi-organisation separation
Full data isolation across organisations. Users only ever see what belongs to their own workspace, nothing bleeds across boundaries.
Role-based workflows
End users submit. Agents resolve. Managers oversee. Admins control. Everyone operates at the right level with the right visibility.
Ready to get started?
Set up your organisation and start closing tickets faster.