Resolve IT issues faster
with complete tickets and smarter recommendations
Most IT time is wasted clarifying tickets and re-solving the same problems. Echo fixes this by capturing better context upfront and reusing fixes that already worked in similar cases.
The issue tracking system for faster resolutions
Echo captures the right context at submission and helps support teams reuse proven resolutions.
What Echo improves
- Fewer clarification loops from incomplete tickets
- Faster handling of repeat issues with knowledge reuse
- Better visibility for managers without heavy tooling
End Users
Submit clearer tickets using organisation-specific forms.
IT Support
Resolve issues faster using proven past resolutions.
Managers
Customise intake and monitor efficiency over time.
Try Echo for free
Create an account, set up your organisation and begin tracking your issues.